1. bookVolume 1 (2018): Edition 2 (December 2018)
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License
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Magazine
eISSN
2631-987X
Première parution
07 Jun 2018
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2 fois par an
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Anglais
access type Accès libre

Building Resilience in Client Organisations: The Consultant’s Challenge

Publié en ligne: 02 Dec 2021
Volume & Edition: Volume 1 (2018) - Edition 2 (December 2018)
Pages: 28 - 37
Détails du magazine
License
Format
Magazine
eISSN
2631-987X
Première parution
07 Jun 2018
Périodicité
2 fois par an
Langues
Anglais
Abstract

We review the concept of organisational resilience from the perspective of a consultant-client relationship. Specifically, we argue that the issue of a client’s resilience in the face of performance-diminishing disruptions needs to be a central theme of any consultant-client relationship. Management consultants have a responsibility to clients to support their resilience capabilities regardless of whether a given assignment explicitly uses the language of resilience. However, our literature review suggests this is a formidable challenge, particularly with larger and more complex client organisations. Understanding the client’s resilience landscape involves learning about the effectiveness of prior responses to disruptions at individual, organizational, and network levels. Advising the client on how to improve their resilience capabilities requires the consultant to think very carefully about the overall type of resilience needed, the reasons behind this stance, the level of implementation and the scope of implementation.

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