1. bookTom 54 (2021): Zeszyt 4 (December 2021)
Informacje o czasopiśmie
License
Format
Czasopismo
eISSN
1581-1832
Pierwsze wydanie
17 Oct 2008
Częstotliwość wydawania
4 razy w roku
Języki
Angielski
access type Otwarty dostęp

Content Analysis of Gossip at Different Levels of a Hospital

Data publikacji: 07 Dec 2021
Tom & Zeszyt: Tom 54 (2021) - Zeszyt 4 (December 2021)
Zakres stron: 306 - 318
Otrzymano: 02 Feb 2021
Przyjęty: 06 Oct 2021
Informacje o czasopiśmie
License
Format
Czasopismo
eISSN
1581-1832
Pierwsze wydanie
17 Oct 2008
Częstotliwość wydawania
4 razy w roku
Języki
Angielski
Abstract

Background: Most societies have a negative attitude toward gossip and managers are concerned about the impact of gossips on the communication in an organizational environment. Our study examined the perception of gossip, and the context of gossip at different levels of a hospital, a case of organization with high communicational relation among staff. Also, the differences between the gossip context within the organizational context and within the social environment have been considered.

Methodology: Semi-structured interviews were conducted with 27 informants, 9 in each of three groups: nurses, supervisors and managers of the Hospital. Recorded interviews were analyzed using content analysis, and results for each group of respondents were compared. Finally, the main gossiping issues for each group were categorized.

Results: The study revealed that the topics of gossip in a hospital can be divided into eight main categories, and 34 sub-categories all identifiable by special topics. These main topics included confidentiality issues, merits, financial status/standing, personal characteristics, position, communications, biography, and job conditions. In terms of organizational gossip, a person’s merit in the workplace and financial standing were of particular interest to the participants of this study. Also, the gossip topics at different levels among nurses, administrators, and managers had significant differences.

Conclusion: Managers should acknowledge different gossip contents among people at different organizational levels, and that employees do not have the same motives for communication at different organizational levels. Additionally, the distances between contents in the Tendency to Gossip Questionnaire and categories in the organizational environment need more studies, to explore precedents and outputs. Managers may use these findings to facilitate organizational change and communication.

Keywords

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