Consumer satisfaction with pharmaceutical care in Slovak community pharmacies / Spokojnosť klientov lekární s lekárenskou starostlivosťou na Slovensku

[1] Andrade TU, Burini DM, Mello MO, Bersacula NS, Saliba RAD, Bravim FT and Bissoli NS. Evaluation of the satisfaction level of patients attended by a Pharmaceutical Care Program in a Private Communitarian Pharmacy in Vitória (ES, Brazil). Braz J Pharm Sci. (2009) 45 (2): 349-355.10.1590/S1984-82502009000200021Search in Google Scholar

[2] Bernsten C, Bjorkman I, Caramona M, Crealey G., Frokjaer B, Grundberger E, Gustafsson T, Henman M, Herborg H, Hughes C, McElnay J, Magner M, van Mil F, Schaeffer M, Silva S, Sondergaard B, Sturgess I, Tromp D, Vivero L and Winterstein A. Improving the well-being of elderly patients via community pharmacy-based provision of pharmaceutical care: a multicentre study in seven European countries. Drugs Aging. (2001) 18 (1): 63-77.10.2165/00002512-200118010-00005Search in Google Scholar

[3] FIP Statement of professional standards pharmaceutical care. Council of the International Pharmaceutical Federation (FIP), Hague, Netherlands (1998) 1-3.Search in Google Scholar

[4] Foltan V (ed). Vybrané aspekty lekárenskej starostlivosti (in Slovak). 1st ed. Linwe / KRAFT, s.r.o. Bratislava (2012) 9-23.Search in Google Scholar

[5] Hepler CD and Strand LM. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm. (1990) 47: 533-543.10.1093/ajhp/47.3.533Search in Google Scholar

[6] Kucukarslan SN and Schommer JC. Patients` expectation and their satisfaction with pharmacy services. J Am Pharm Assoc. (2002) 42 (3): 489-496.10.1331/108658002763316923Search in Google Scholar

[7] Larson LN, Rovers JP and MacKeigan LD. Patient satisfaction with pharmaceutical care: update of a validated instrument. J Am Pharm Assoc. (2002) 42 (1): 44-50.10.1331/108658002763538062Search in Google Scholar

[8] Magulova L and Foltanova T. Pharmaceutical care and its application in clinical practice. Clin Pharmacol Pharm. (2008) 22 (4): 161-164.Search in Google Scholar

[9] Malovecka I, Minarovic I, Minarikova D, Lehocka L, Snopkova M and Foltan V. Globalization and its impact on pharmacy services in the Slovak Republic. Czech and Slovak pharmacy (2014) 63 (1): 40-47.Search in Google Scholar

[10] Mikeal RL, Brown TP, Lazarus HL and Vinson MC. Quality of pharmaceutical care in hospitals. Am J Hosp Pharm. (1975) 32: 567-574.10.1093/ajhp/32.6.567Search in Google Scholar

[11] Ministry of Health. Law on pharmacy. Official Journal of Ministry of Health Slovak republic No. 576/2004 Coll. Act. (in Slovak language).Search in Google Scholar

[12] Ministry of Health. Law on pharmacy. Official Journal of Ministry of Health Slovak republic No. 362/2011 Coll. Act (in Slovak language).Search in Google Scholar

[13] Ministry of Health. The concept of health care in the field of clinical pharmacy. Official Journal of Ministry of Health of Slovak republic, Special Edition. (2006) 54: 3-10.Search in Google Scholar

[14] Ministry of Justice. Official Journal of Ministry of Justice Slovak republic No. 455/1991 Coll. Act on Small Business (in Slovak language). Recent actualization 2014.Search in Google Scholar

[15] National Health Information Center. Health Yearbook 2012. Bratislava (2014) 118.Search in Google Scholar

[16] Ried LD, Wang F, Young H and Awiphan R. Patients’ satisfaction and their perception of the pharmacist. J Am Pharm Assoc. (1999) 39 (6): 835-842.10.1016/S1086-5802(15)30375-2Search in Google Scholar

[17] Silva GMS, Chambela MC, Sousa AS, Sangenis LHC, Xavier SS, Costa A R, Brasil PEA, Hasslocher-Moreno AM and Saraiva RM. Impact of pharmaceutical care on the quality of life of patients with Chagas disease and heart failure: randomized clinical trial. Trials (2012) 13: 244. doi:10.1186/1745-6215-13-244.10.1186/1745-6215-13-244354333423270509Search in Google Scholar

[18] Snopkova M. Health and pharmaceutical care in Slovakia. Pharmacy List. (2011) 11: 14-15.Search in Google Scholar

[19] Stergachis A, Maine LL and Brown L. The 2001 national pharmacy consumer survey. J Am Pharm Assoc. (2002) 42: 568-576.10.1331/10865800276302953512150354Search in Google Scholar

[20] Statistical Office of the Slovak Republic. Sight of the Regions of Slovakia 2008-2012 Headquarters Bratislava (2014) 14.Search in Google Scholar

[21] Traverso ML, Salamano M, Botta C, Colautti M, Palchik V and Perez B. Questionnaire to assess patient satisfaction with pharmaceutical care in Spanish language. Int J Quali Health Care. (2007) 19 (4): 217-224.10.1093/intqhc/mzm01417545673Search in Google Scholar