<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Critical Success Factors (CSF) for a successful enterprise system (ES) implementation have been widely studied at the level of individual firms. However, firms may (unintendedly) end up forming groups (clusters) whose members look alike in terms of the CSF that they emphasize during the ES implementation. The objective of this study is to identify such clusters, analyze the differences in organizational performance and ES benefits among them, and explore whether human capital amplifies the effects of the CSF-based cluster membership. Data were collected from a sample of 125 Mexican firms that have implemented ES. The data analysis indicates the presence of three distinct clusters that differ in organizational performance and ES benefits, with performance indicators being greater for high-human-capital-level firms across the clusters. The findings suggest that ES deployments are complex phenomena subject to institutional forces that shape the CSF configurations that firms emphasize. Different CSF configurations, in turn, determine whether firms profit (or not) from their ES investments.</p>
</abstract>

Critical Success Factors (CSF) for a successful enterprise system (ES) implementation have been widely studied at the level of individual firms. However, firms may (unintendedly) end up forming groups (clusters) whose members look alike in terms of the CSF that they emphasize during the ES implementation. The objective of this study is to identify such clusters, analyze the differences in organizational performance and ES benefits among them, and explore whether human capital amplifies the effects of the CSF-based cluster membership. Data were collected from a sample of 125 Mexican firms that have implemented ES. The data analysis indicates the presence of three distinct clusters that differ in organizational performance and ES benefits, with performance indicators being greater for high-human-capital-level firms across the clusters. The findings suggest that ES deployments are complex phenomena subject to institutional forces that shape the CSF configurations that firms emphasize. Different CSF configurations, in turn, determine whether firms profit (or not) from their ES investments.

The Influence of ES-CSF Profile Configurations and Human Capital on Organizational Performance

Universidad Autdnoma del Estado de Mexico

Studies in Business and Economics

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Critical Success Factors (CSF) for a successful enterprise system (ES) implementation have been widely studied at the level of individual firms. However, firms...

The Influence of ES-CSF Profile Configurations and Human Capital on Organizational Performance

Published Online: Sep 27, 2021

Page range: 19 - 36

DOI: https://doi.org/10.2478/sbe-2021-0022

Keywords
ES critical success factors, institutional theory, human capital, cluster analysis

© 2021 Cernas-Ortiz Daniel Arturo et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The Influence of ES-CSF Profile Configurations and Human Capital on Organizational Performance

Published Online: Sep 27, 2021

Page range: 19 - 36

DOI: https://doi.org/10.2478/sbe-2021-0022

KeywordsES critical success factors, institutional theory, human capital, cluster analysis

© 2021 Cernas-Ortiz Daniel Arturo et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
ES critical success factors, institutional theory, human capital, cluster analysis